How we do it
We have been fine-tuning our process and systems for more than 28 years.
Reefer Cold Storage will bespoke its services to meet our individual clients' needs.
When you sign up with Reefer you will be given a key accounts manager so one point of call for any communication.
On arrival of trucks for collections, or containers for delivery, our yard controller takes over and manages the process to ensure they get in and out of bays quickly and communicates with the transporters to ensure your vehicles are out of here as quickly as possible.
All your stock is carefully managed using out computerized Warehouse Management System to ensure complete traceability from receipt to dispatch.
In support of our motto, “Handled with Care”, all receipts and dispatches are sent with copies of photos so you are fully aware of what has been received and in what condition. We are your eyes when you can’t be.
Quick turnaround times with getting product released due to amazing relationships with the various authorities including DALRRD, Port Health and NCRS. Our vet rooms are state of the art.
Ensuring our staff are constantly and consistently trained is vital to our business. We take care of them and ensure they are well equipped to handle all your needs.
Health and safety are a priority and we ensure constant training of staff and we have a fulltime maintenance team on site at all time doing daily maintenance of the plant.
We are committed to ensure our accreditations and compliancy is always up to standard as per the Agriculture, land reform & rural development of South Africa.
Frequently Asked Questions
Questions and Answers
Is Reefer a bonded store?
Yes, Reefer's bond store number is DBN OS03460. This means we can store your product safely and when you are ready to pay your duties and release it, we can then despatch it for you.
Does Reefer only store frozen product?
No, Reefer has a chiller area where chilled product can be stored at 2 to 5 degrees. We also store frozen product.
Does Reefer arrange vet inspections?
Yes, Reefer arranges inspections by the state vet daily. Any containers received by 2pm will be booked for inspection the following day, except Saturdays which are booked for Tuesday inspection. We also arrange inspections with NRCS and Port Health where applicable.
Is Reefer open 24/7?
Reefer's operating hours are Mon to Fri 7:30 to 16:15 and Saturday 7:30-11:30. Due to Reefer having 24 loading bays and huge yard space we are able to accept containers anytime but they will just wait for unpacking during office hours.
Does Reefer offer plug-in services?
Yes, Reefer has a number of bays with plug in option so if you need your container plugged in overnight just let our warehouse managers know.
Does Reefer offer transport?
Reefer has great relationships with a number of transporters and can put you in touch for the best rates. Alternatively we can manage your transport needs on your behalf.
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